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Privacy Policy
Privacy Policy

Effective Date: June 6, 2025

Qilo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website and services.

Information We Collect

We collect the following types of information when you visit our website, create an account, or use our services:

Personal Information

  • Name
  • Email address
  • Company name
  • Billing information
  • Account credentials
  • Voice, text, image, or file inputs you provide during interactions

Technical Information

  • Browser type and version
  • IP address
  • Device identifiers
  • Usage logs and diagnostic data
  • Cookies and analytics data

Third-Party Integrations

  • Authorized data from services you choose to connect (e.g., Google Calendar, Gmail, HubSpot, Airtable, etc.)

How We Use Your Information

We use your information to:

  • Deliver and personalize your AI assistant experience
  • Connect and maintain integrations with your preferred tools
  • Provide customer support and respond to inquiries
  • Improve and develop our product and features
  • Send important service notifications or updates
  • Process payments and manage subscriptions
  • Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We only share your data in the following circumstances:

  • With trusted service providers necessary for operation (e.g., hosting, analytics, billing)
  • When legally required (e.g., in response to a subpoena or legal request)
  • With your explicit consent

Data Storage and Security

Your data is stored on secure servers and encrypted both in transit and at rest. We use industry-standard security practices to prevent unauthorized access, disclosure, or loss of your information.

Cookies and Analytics

We use cookies and similar technologies to understand user behavior, improve site performance, and enhance your experience. You can manage your cookie preferences in your browser settings.

Your Rights and Choices

You have the right to:

  • Access the personal data we store
  • Request corrections or deletions
  • Withdraw consent at any time
  • Export your data
  • Disable certain integrations or inputs

To make a request, please contact us at [insert contact email].

Data Retention

We retain your personal data for as long as your account is active or as needed to fulfill the purposes outlined in this policy. You may request deletion at any time.

Children’s Privacy

Qilo is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated through our website or by direct notice. Your continued use of Qilo after updates means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Qilo Support Team
Email: support@qiloai.com
Website: www.qiloai.com

Ready to Work Smarter,
Not Harder?

Let Qilo take care of the repetitive tasks by automating admin tasks, follow-ups, and scheduling. Choose the plan that fits your workflow and let your AI assistant handle the rest.
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Let's Get Started

We'll walk you through the setup process to configure your private Qilo assistant. This process will take about 20-30 minutes to complete, with a series of simple steps to set up your servers and backend infrastructure.

Create Hostinger Account

Please sign up with our partner link and purchase the following:

Premium Web Hosting (12 months)
A Domain of your choice

Create your Hostinger Account

Grant Access to Hostinger

  1. Go to Account > Account Sharing
  2. Click Grant Access
  3. Enter:
    • Email: setup@qiloai.com
    • Role: Admin
    • Services: Select All
  4. Click Grant Access

Set Up DigitalOcean

Sign up for DigitalOcean and add a valid payment method to your account. This ensures your AI assistant can be deployed on a secure cloud server.

  1. Create Digital Ocean Account
  2. Click Get Started and create your account
  3. Add your payment method under Billing
  4. Confirm once completed

Share DigitalOcean Access

Grant Qilo access to your DigitalOcean account so we can deploy your AI assistant. Please follow the steps below before confirming.

  1. In your DigitalOcean dashboard, go to the left menu and click Settings.
  2. Select Invite Team Members.
  3. Enter the email: setup@qiloai.com
  4. Set Role to Member.
  5. Uncheck: "Require a team secure sign-in method"
  6. Click Send Invite.

Create Pinecone Account

To enable vector database support, please create a free Pinecone account and grant access to our team using the steps below.

  1. Create a Free Pinecone Account
  2. Once signed in, open the right-hand menu and navigate to Access.
  3. Enter setup@qiloai.com in the Invite by Email field.
  4. Set the Organization Role to Owner.
  5. Click Send Invite.

Share Credentials

To connect your platforms, we need secure access. Please send a password-protected document with your credentials for the tools listed below to support@qiloai.com.

  1. Create a password-protected PDF or DOC file.
  2. Inside the document, include login credentials for the following platforms:
    • Google
    • Airtable
    • Hubspot
    • SerpApi
    • OpenAI
  3. Ensure that usernames, passwords, and any 2FA backup codes are clearly labeled.
  4. Keep the password simple but secure.
  5. Do not share credentials in the body of the email — only send the protected document as an attachment.

Book Your Call

Choose a date and time for your onboarding meeting.

Interested in collaborating with Qilo or featuring us in your content? Let’s connect. Share a few details and our team will get back to you.
Interested in collaborating with Qilo or featuring us in your content? Let’s connect. Share a few details and our team will get back to you.
Help us improve your Qilo experience. Share your thoughts, report an issue, or suggest a new feature—we’re listening.
Have questions about how your data is handled or need clarity on our policies? Submit your request and we’ll respond with the details.
Need help updating your info, accessing your agent, or making changes to your setup? Send us a message and we’ll get back to you shortly.
For questions about payments, receipts, or tax documents—use this form to get in touch. We’ll make sure everything adds up.
Need help with your current plan, billing details, or updating your subscription? Use this form for any account-related questions, and we’ll get back to you quickly.
Have a question or need help? Use this form to get quick answers about Qilo’s features, services, or anything else. Our team is here to assist you!